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RETURNS & SHIPPING

RETURNS & SHIPPING

U.S. SHIPPING

Orders will generally be shipped within one (1) business days after receipt of payment and depending on availability of goods.

INTERNATIONAL SHIPPING

Orders will generally be shipped within one (1) business days after receipt of payment and depending on availability of goods.

Shipments outside of the U.S. may be subject to import taxes, fees, tariffs, and customs. Note: International taxes, fees, tariffs, and customs are not included in your order total. Your local post office will require payment of taxes and customs fees to be paid upon delivery of shipment. Recipient is responsible for all related tax, fees, tariffs, and customs. Duties and taxes vary by country. Please contact your customs office and/or local post office for more information.

-RETURNS/WARRANTY POLICY:
ALL SALES ARE FINAL.  RETURNS OR EXCHANGES ONLY ACCEPTED FOR WARRANTY RELATED MATTERS.
  • All returns should follow the Return Process to return merchandise(s) for warranty repair/replacement.
  • We cannot accept any returned goods without prior approval and a valid RMA #.
  • You obtain a return authorization number (RMA#) by calling one of our representatives at 888-452-2269.
  • You have 30 days from the day the RA is issued to return your merchandise so please be sure to ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to:
  • Please write RMA# on outside of the box, if we do not see an RA # it will not be processed immediately.

ChatterBox USA
Attn: Returns (include RMA #) 
17605 Fabrica Way, Unit I

Cerritos, CA 90703

  • Please retain your return tracking information. ChatterBox USA is not responsible for packages lost during return shipment.  For customers in any location, you have the option of using the carrier of your choice to return your item(s) to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.  All shipments must be made prepaid; packages shipped COD will be rejected.  You are responsible for all shipping costs associated with getting the RMA back to our Cerritos CA warehouse.
  • Once your return is received and inspected by ChatterBox USA (usually within 24 hours of receipt), we will process RMA.  
  • In the case the returned product fails inspection, the product is returned back to you.
  • Please note warranty processing may take up to 2 weeks and will be subject to the policies and discretion. Warranties do not cover defects determined to be caused by normal wear or due to customer negligence.  Warranty will be covered 1 year from date of purchase along with a copy of the receipt.
  • Craigslist, online forums or non-authorized retailers will not be covered under any warranty.  We will honor all warranties of items purchased from our website directly or from our authorized retailers once inspection has cleared.

INTERNATIONAL RETURNS (CANADA ONLY)  INTERNATIONAL SHIPMENTS SHOULD BE MARKED AS A "MERCHANDISE RETURN" WITH A CARRIER THAT DOES NOT LEVY BROKERAGE FEES. CUSTOMER IS RESPONSIBLE FOR ANY APPLICABLE BROKERAGE OR CUSTOMS CHARGES.  ANY ITEMS SHIPPED COD OR HAVING ADDITIONAL BROKERAGE FEES THAT ARE CHARGED TO CHATTERBOX USA UPON DELIVERY WILL BE REJECTED. 

ORDER CANCELLATION / MODIFICATIONS:

  • If you change your mind, act quickly! We turn around and process orders immediately.
  • Orders can be modified or cancelled only while it's pending not yet processed.  Once an order has been processed, it cannot be cancelled or modified, as the order has been processed by our warehouse and we are awaiting tracking information.

DAMAGED GOODS:

  • Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, etc.). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

QUESTIONS / CONCERNS: