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ChatterBox FAQ Page

What is ChatterBox

What is ChatterBox?

ChatterBox sells helmet communicators and accessories.

The original helmet communicator was created by ChatterBox back in the 1970s.

For more information, please read our About Page

 Are the systems Voice operated? Yes. Both the Bit Series and X2 Slim-p have a VOX (Voice Operated Exchange) feature. VOX for X2 Slim-p can control the PTT button operation in Communications Mode.
Are all the units usable during charging? Yes. All of our devices can be charged when using.
What is the difference between each unit?

X2 Slim- p is a long-distance (Up to 5mi) helmet communicator that uses FRS/GMRS radio frequencies. It does not require pairing or a phone to be used to communicate to other X2 Slim-p, X2 Slim, or X1 devices. It has Bluetooth capabilities to pair with your smartphone for calls, music, & GPS.

Bit 3 & Bit 2 Series are Bluetooth Communicators that are ideal for Solo riders (Bit-2) or up to two people (Bit-3) depending on which unit you choose. Both will also pair to your smartphone for calls, music, & GPS.

Bit-3 Series (2-Rider) Bluetooth Communicators will pair with most other Bluetooth helmet communicators on the market in Universal Pairing Mode.

What is the best unit to purchase for:

Snowmobile riding?

Dirt or other rough terrains?

Every day riding?

For most of these types of riding, we recommend the X2 Slim-p due to the multiple functions it offers, the large jog dial (perfect for gloves), PTT button (so you only hear talking, not breathing), the FRS/GMRS communicator's radio range, and compatibility with  FRS/GMRS walkie talkies already on the market.
What makes these units different from other units available by other Distributors? All depends on what brand and each feature you will be needing or using for your riding. Each brand has its specialty. 

 

X2 Slim-p & PTT Button

 

Will my wireless PTT button connect to another X2SP in my group?

No. Once your PTT button pairs to your unit, it will not seek out another unit.
I’ve replaced my X2SP unit. Can I use my previous wireless PTT button? Yes. You will just need to repeat the pairing process with the X2SP device and your wireless PTT button.
I’ve replaced my wireless PTT button. Can it pair with my previous X2SP unit?

Yes. You will just need to repeat the pairing process with the X2SP device and new your wireless PTT button.

1. Charge the X2SP and wireless PTT button completely. PTT button's LED will be green when charged. Connect your X2SP & speakers to the cradle so you can hear your device when you go through its settings. 

2. Put your X2SP device in “Pairing Mode” by holding down the PTT button on the side of your X2SP device as you power on the X2SP (start with PTT button, then power & hold down both together). The X2SP unit will emit a quick beep sound, state "Bluetooth Pairing", followed by another quick beep. (Let go of the buttons)

3. Now tap the button on the wireless PTT button. The X2SP will state “Completed" when it pairs to your wireless PTT button.

If nothing happens, repeat steps starting at Step 1.

When paired, pressing & holding the PTT button in will turn on your mic for you to speak when your device is in communications mode. Release the button when you want to listen.

Can pairing for my wireless PTT button to my X2SP be reset?

Yes. You will need to just let the battery drain out on the wireless PTT button. This may take a day or so. The PTT button is drained out when it no longer blinks green when pressed. Then charge the wireless PTT button back up again and start the pairing process over with whatever X2SP unit you want to pair to.

Can I pair a PTT from another unit to a different one? Yes. You will need to drain the battery of the original PTT button that was paired to the other communicator to reset the PTT button (When drained dead, the PTT button's LED will no longer blink green when the button is pressed). Then recharge the button. Once the button is recharged, start the pairing process over with the button & the new communicator.
How do I pair my wireless PTT button to my unit?

1. Charge the X2SP and wireless PTT button completely. PTT button's LED will be green when charged. Connect your X2SP & speakers to the cradle so you can hear your device when you go through its settings.

2. Put your X2SP device in “Pairing Mode” by holding down the PTT button on the side of your X2SP device as you power on the X2SP (start with PTT button, then power & hold down both together). The X2SP unit will emit a quick beep sound, state "Bluetooth Pairing", followed by another quick beep. (Let go of the buttons)

3. Now tap the button on the wireless PTT button. The X2SP will state “Completed" when it pairs to your wireless PTT button.

If nothing happens, repeat steps starting at Step 1.

When paired, pressing & holding the PTT button in will turn on your mic for you to speak when your device is in communications mode. Release the button when you want to listen.

Here is a video on how to pair your PTT Button to your unit: 

(Click image to view video)

 

No Mic Audio?

No Mic Audio (X2S, X2SP) (No one can hear you talking)  

 

Check if mic works on other units. Try using your X2SP device on another person’s cradle & speaker system to see if the problem is the cradle. 
No Mic Audio (X1, X1S) (No one can hear you talking)

Check if mic is plugged in backwards at connector. There are arrows on each plug and they must be on the same side when connected.

Communication

Can my old X1, X1Slim, X2Slim and X2 Slim-P models communicate with all Chatterbox devices? X1, X1Slim and X2 Slim/X2 Slim-P models will communicate only with each other (and most FRS/GMRS walkie talkies) because they are FRS/GMRS radio communicators. Our Bit-3 Bluetooth communicators will connect and communicate with other Bluetooth devices on the market in Universal Pairing mode.
Will Chatterbox devices communicate with other brands devices?

Our BiT-3 series communicator will pair & communicate with other brands in Universal  Pairing mode.

The X1 GMRS/X1/X2 Slim/X2 Slim-p models will only communicate with other FRS/GMRS radio devices.

If I forget to turn off my unit, will the battery die or will it automatically turn off?

It will stay on. Depending on the unit, it may go into Standby mode before it ultimately loses all of its charge.

X2 Slim-p

Does the X2-Slim-p work while being charged?  

Yes, the X2-Slim-p will work while being charged. The charger used should output 1-amp power to the device. (You can use other chargers & portable chargers/batteries to charge your device, but it is not recommended to use chargers outputting more than 1-amp)

 

Can I extend the cord length for the headset and microphone of the X2 Slim-p?

Yes. 

You can purchase the X1 Slim Universal headset extension kit and either use the existing X1 Slim boom (or closed face) mic and speaker set you might already have lying around and attach it to the back of the X2 Slim-p. The X1 Slim mic & speaker set up allows you to combine them into one plug that will plug into the back of an X2 Slim-p.

The X1 Slim extension cord connects here. You can actually connect multiple extension cords together if needed for extra length.

The headset/mic would just connect to the end of that chain.

 

X1 Slim extension cord:

(Click image to view link)

 

X1 Slim mic and speaker kit:

(Click image to view link)

 

Replacement Parts

 Are replacement parts available for all models? Replacement parts are available for our current models and some of our older models.
Are Headsets and other parts still available for the XBI2 or Tandem Pro? Limited in stock. Call 1 (800) 456-2071
Will any of the XBI2 Plus parts and accessories work for the older unit? No. XBi2H+ parts and accessories only work with the XBi2H+.
Can I buy new or extra Velcro pieces for any units available or previous units? Yes. Call 800-456-9515
My battery won't charge. Can I purchase a new one or must I buy a whole new unit? What about older units? Depending on model, batteries may be replaced or available for purchase. Contact ChatterBox USA for more information on batteries info@chatterboxusa.com

 

Pairing & Music

Can you play music on the devices?  

All our models will allow you to play music via Bluetooth from your phone.

You will need to put your X2SP device in "Music Mode" to play music after you have paired your smartphone to the X2SP (Tap the X2SP control knob 2x, then rotate the control knob 3x until you hear the device state "Music Play Mode").

How many devices can you pair up to? Up to 2 devices per model (or one smartphone if using for Calls & GPS/Music together)
If I get a new X2SP do I need to redo the pairing process again? Yes. From your smartphone, you will need to forget your old X2SP device in Bluetooth History and redo the Bluetooth pairing process with your phone and the new X2SP.
If I get a new smartphone do I need to redo the pairing process again? Yes. You will just need to redo the Bluetooth pairing process on the X2SP to your new phone. You do not need to "reset" the X2SP or wireless PTT button. Just start the pairing process over.

 

Warranty

How long is your warranty?  2 years from date of purchase for the communicators and 1 year for accessories.
Do I need to show receipt copy for warranty? Yes, we will need copy of receipt in order to approve an RMA warranty.
What happens if my unit gets wet? Will water damage it?

Yes it can. We do not recommend riding w/it in the rain. If the device gets water damaged, the warranty will be voided.

If your unit gets wet, disconnect from cradle, dry off completely, & leave out at room temperature with the power off for a few days before charging it again.

My button is stuck on my unit, can I get a replacement one or do I need to buy a whole new unit? Buttons themselves are not replaceable within the wireless PTT button device. Your wireless PTT button device has a 1 year manufacturer's warranty from date of purchase. 
How to return an item or repair an item under warranty? Email ChatterBox USA at info@chatterboxusa.com for Warranty Information or a Return Authorization # (RMA#)

 

Other FAQ's

Do I need to charge my unit(s) every day?  Charge as needed per ride.  If not used often, charge & turn on about once a month.
If I forget to turn off my unit, will the battery die or will it automatically turn off? It will stay on. Depending on the unit, it may go into Standby Mode before the battery dies. 
I have an HJC helmet, which model will fit on the compartment? XBi2H and XBi2H Plus models are compatible. Only XBi2H+ units and accessories are currently available. Email ChatterBox for more information (info@chatterboxusa.com). Neither device is currently manufactured anymore.
Will any helmet work with all the units? Our devices are universal to most helmets except modular ones.

 

How to become a Dealer

How do I become a dealer for ChatterBox?  If interested in becoming a ChatterBox dealer, Please call Maxon at 1 (800)456-2071 or email us at sales@chatterbox.com for more information.